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Frequently Asked Questions
You asked - we answered!
Here are answers to the most frequently asked questions the Orkney Group team get asked (by category).
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What painting services do you offer?We offer a full range of interior and exterior painting services, including high-performance finishes such as Uracryl and 2-pot epoxy coating.
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Do you offer specialised flooring coatings?No. However, this can be reviewed on a client (and product requested) case-by-case basis.
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Can you do special effects painting?Yes. Some of the effects we are versed in include mineral, rust, marbling, and metallic finishes.
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Do you hang wallpaper?Yes. We can complete all wallpaper ranges, including some specialised papers/products.
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Does the exterior of my house need repainting?Whether your house needs to be touched up, completely repainted, or just cleaned will be assessed on a case-by-case basis. Orkney will always use professional integrity and advise each client toward the best possible outcome.
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Do you offer house/building washing services?Yes. We offer residential washdown services through to light commercial premises. Does your portfolio include commercial and residential properties? Yes, it does.
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Do you offer free quotes?Most of our quotes are free of charge but very large projects or those outside of Wellington may incur a fee.
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Do you supply the paint as part of your quotation or is this extra?Yes. All quoted Orkney painting work includes the supply of paint - this is built into our price. Note: This can be reviewed on a case-by-case basis should the client wish to supply their own paint.
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Do you have price variation systems in place?Yes. Variations to the original scope can be captured either as a separately priced variation or conducted on a day works/charge-up basis. Note: Orkney will always strive to capture all elements of work within our original quotation, however extra requests do, from time to time, crop up and we have a process to manage this.
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Do I need to tell my insurance company?Yes. House and contents insurance policies vary, and it is always best that your insurer is aware. Orkney Roofing + Waterproofing maintain a Contract Works policy for the roof work, which covers our construction-related activities; however, this excludes the rest of the existing home and the contents, which will normally be covered by your insurer.
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Do we need to worry about the weather? What if it rains overnight?We will plan your project carefully and make allowances for the weather. The roof will be made weathertight daily before we leave the site.
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Can I get a new roof in winter?Yes, winter mornings can be frosty, but there is generally less rain, and the days are more settled. All year round, we plan the work to accommodate the expected weather.
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Will roofing interfere with my Sky TV/satellite dish?Yes, roofing (and scaffolding) can interfere with your satellite or Sky reception. In fact, the roof isn’t really the best place for a dish, and sometimes the attachment can lead to leaks unrelated to the roofing system. Securing the dish to an external wall or bargeboard is a much better idea. Considering it will need to be moved to access the roof, we strongly recommend contacting your provider or a technician to relocate it before we start. Our roofers are not technicians, so we avoid adjusting and moving satellite dishes.
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Do I have to move out during re-roofing? What about my pets?No, there is usually no need to move out. But you do need to consider the comfort and safety of the household. Our work can be quite noisy during the day. If you enjoy peace and quiet during the daytime, then it might be a good idea to consider an alternative location during our working hours. Like any work site, ours has hazards like vehicles, tools, people and scaffolding. We manage our safety carefully, but unexpected visitors can expose themselves to risk. Children must be closely supervised to avoid accidents. Like us, cats and dogs can find the noise and activity disconcerting. Cats generally avoid us; however, curious animals can be a hazard to themselves. You may want to consider keeping them inside or an alternative arrangement during working hours - for the comfort and safety of your pets. If asbestos roofing is being handled, we will discuss specific safety requirements with you directly. Although moving out is not required, you might consider it convenient.
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What colours are available?Available colours can be viewed on the Colorcote or Coloursteel websites. Please note: Some colours are made to order or have minimum order quantities, affecting availability and making them cost-prohibitive. Talk to us to find out more.
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What happens after I accept the quote?When you accept our quote, we will contact you to schedule your project.
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Do you need access to the inside of the house?Not usually. If we are working on a skylight or something which needs us to enter, we will talk to you. We need access to power, which can be provided using an extension lead if there isn’t an external power point. We really appreciate access to a toilet because it means we can spend more time working and less travelling to one, or the added cost of a port-a-loo. We also understand that you might prefer to keep your bathroom private, so we will be sure to ask before the job begins.
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What happens to the old roofing material?Where we can, we remove metal roofing and flashings and recycle them. If you want to keep the old materials we remove, just let us know, and we will stack them for you as they are removed. Roofing tiles and non-recyclable materials are usually disposed of using skips. Our quote will include your disposal options and cost.
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Can I use the scaffold to paint while you are not on it?Usually, our scaffold won’t be suitable for painting as it will be designed to access the roof. If you want to be able to paint using the scaffold, we can have it set up to accommodate you. Just ask us, and we will provide this allowance in your quotation and discuss the health and safety requirements with you.
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Do I pay extra for scaffold hire if the roof takes longer than expected?We plan carefully to ensure that doesn’t happen. If there is a reason for the scaffold to be up longer, we’ll talk to you about it. It might include changes made to your plans after the scaffold is erected, related to a tenant or for another trade (like a builder or painter), or you may need to make a variation to the scope of work for an unforeseen discovery (like asbestos or a building repair.) Whatever happens, we will discuss it before changes or charges are made. If there is a hold-up on the job, which is our fault, we will cover the cost if it requires extended scaffold hire.
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When do I pay you?We usually do not require a deposit before the job unless custom products are required. If a deposit is needed, we will let you know when we quote. You will normally receive two invoices: The first invoice will be provided after we erect the scaffold and deliver the materials. It is usually about 70% of the total job cost. The second (and usually final) invoice is provided when we remove the scaffold upon completion of the roofing. This invoice will include the balance owed and any agreed variations. Each is due seven days from the date of invoice.
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What warranties do you offer?We warrant our installation workmanship and provide a range of robust product warranties from the manufacturers of the roofing systems we install. Roofing system product warranties generally range from 15-25 years. Our workmanship warranty will extend five years from the completion date.
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Do you offer free quotes?It depends on the size of the project, but for most jobs, we use a professional Quantity Surveyor for which there is a charge.
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What services do you offer?We do alterations and renovations as well as new residential builds (our in-house architect can help with your design needs). We also build high performing homes for our sister Company, Green Abode (see www.greenabode.co.nz for more information).
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Do you remove asbestos?We can arrange to have asbestos removed from your job.
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What sort of guarantees do you offer?We offer the 10-year Master Build guarantee on all projects valued at over $30,000.00. It is mandatory for us to offer this to you, but you have the option of ‘opting out’ should you wish to do so.
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What warranties do you offer?We offer standard LBP warranty and product-specific warranties which vary depending on the products used.
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What areas do you service?We service Wellington city, Upper Hutt, Lower Hutt, Porirua, Kapiti and the Wairarapa.
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Why might I need 'Contract Works' insurance?Contract Works Insurance is recommended for all work, whether renovations or new builds. This insurance covers the work being undertaken and the existing structures around it (including acts of God). Orkney Construction arranges this cover for new builds only – for all other work, it is the client’s responsibility.
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Do you do roof repairs or waterproofing for decks?Yes, Orkney Roofing looks after all your roofing and waterproofing needs. Please email us at roofing@orkney.co.nz to disucss your roofing and waterproofing requirements, and one of our team will get back to you.
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Can I request a fixed price for my job?Due to the fluctuating costs of materials in the current market, we are unable to give a fixed cost, but we strive to give estimates within 10% of the final cost of the project.
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Do you have liability insurance?Due to the fluctuating costs of materials in the current market, we are unable to give a fixed cost, but we strive to give estimates within 10% of the final cost of the project.
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